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Customer Summary

Silversea Media leverages immersive technology to transform live and digital experiences across various industries. They offer market-proven digital twin solutions, providing accurate insights and enhanced customer experiences. The company delivers end-to-end bespoke solutions with strong partnerships, advanced technology, and deep industry knowledge. Their solutions cater to multiple sectors including retail, real estate, MICE events, tourism, and education, using AI, 3D capabilities, and VR/AR/MR technologies.

Customer Introduction

Founded in 2017, Silversea Media is at the forefront of immersive technology, employing its proprietary engine, AI algorithm, cloud infrastructure, 3D capabilities, virtual reality (VR), augmented reality (AR), extended reality (XR), and digital twin technologies to produce cross-functional solutions.

Its full-stack solutions offer an immersive virtual world with a leading web 3.0 experience technology for all businesses across numerous industries, including any size, format, or theme.

Headquartered in Singapore, Silversea Media has branches in Vietnam, Malaysia, Indonesia. At present, the company has provided services to more than 500 customers across industries including Property, Commerce, Event & Exhibitions, Heritage & Tourism, Education and Training.

Challenges & Goals

Silversea Media faces the challenge of meeting the increasing demand for immersive experiences as well as smarter and more interactive ones. This involves integrating advanced technologies like AI digital humans into their portfolio. Its goals include:

Enhancing Interactivity: By incorporating AI digital humans, it aims to provide more engaging and intelligent experiences for its customers.

Rapid Evolution: It seeks to quickly adapt and evolve its offerings to stay ahead in the fast-growing fields of AIGC (Artificial Intelligence Generated Content) and GPT (Generative Pre-trained Transformer).

Why Tencent Cloud

Silversea Media chose Tencent Cloud for several key reasons:

Best Practices: As part of the Tencent Group, Tencent Cloud’s services are backed by unparalleled experience and resources, massive infrastructure, and industry-leading technology. It offers a wealth of best practices and solutions that can help Silversea Media effectively understand and leverage big data across various business sectors.

Speed of Support: As a start-up, Silversea Media places strong emphasis on prompt support to effectively address customer needs. Tencent Cloud has established a global network of technical support centers in countries including Indonesia, the Philippines, Malaysia, Singapore, and Thailand, all providing 24/7 service. Its dedicated support team is committed to responding swiftly to requests and offering valuable feedback, ensuring that Silversea Media can consistently meet and exceed its clients’ expectations.

Trust: With over 20 years of experience in technology solutions, Tencent Cloud is trusted by clients across various industries, including gaming, live streaming, cross-border e-commerce, and finance. Given this strong track record, Silversea Media believes Tencent Cloud is the ideal choice for digitalizing and upgrading its services.

Highlighted Benefits

Silversea Media aims to enhance its product portfolio and meet diverse customer needs by integrating a smarter digital human into its platform, alongside its Digital Twin Solution and virtual showroom. Tencent Cloud’s AI digital human offers various levels of fidelity, ranging from cartoonish to semi-realistic and fully realistic options.

By leveraging a range of AI technologies, including voice interaction and digital model generation, the solution synchronizes lip movements, pronunciation, and expressions. This innovation allows enterprises to reduce content production costs while enhancing product credibility and value. Additionally, business owners can create digital avatars in multiple languages for use in video presentations, business networking, social media, public speaking events, webinars, and more, significantly saving time and effort in filming and editing. This approach also helps brands build distinctive intellectual property (IP) and make their products more appealing.

Although the partnership integrating the digital human solution is still in its early stages, Silversea Media has received numerous positive feedback from customers. It has noted that the integration of Tencent Cloud’s Digital Human solution has gradually enhanced its services, creating a smarter and more interactive experience than ever before.